At Cosnori® Tone Up Cream, Eyelash Serum, Lip Tint (“Cosnori“), we respect the privacy of our users and recognize the importance of protecting the personal information collected from you. This privacy policy describes how we collect, use, and share information about you through our website cosnoricream.shop (the “Site“) and related Cosnori services (collectively, the “Services“).
What Information Do We Collect?
We collect both personal and non-personal information from you when you use our Site and Services. Personal information is information that can be used to identify you, such as your name, email address, phone number, billing address, and credit card information. Non-personal information is any information that cannot identify you.
Information You Provide to Us Directly
We collect personal information directly from you when you:
- Create an account and profile on our Site
- Make purchases through our Site
- Sign up for our newsletter
- Contact our customer service team
- Take part in surveys, contests, promotions, or events
The types of personal information we may collect includes your name, email address, phone number, postal address, credit card or payment information, purchases, and any other information you choose to provide.
Information We Collect Automatically
We also automatically collect certain types of usage information when you visit our Site or use our Services, through cookies, web beacons, and other tracking technologies. Cookies are small text files placed on your device that allow us to collect standard internet log information and details about your behaviour on our Site.
The information we collect automatically may include your IP address, device type, browser type, operating system, referring URLs, information on actions taken or interaction with our Site, and dates and times of visits.
As is true with most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole.
Information from Other Sources
We may supplement the information we collect directly from you with information from third parties or other companies. For example, if you link or login to our Site using your Facebook or Google credentials, we may receive information about you from those platforms. The types of information we may receive include your name, profile picture, gender, friends list, email address, birthday, interests, location, posts/comments, and any other information made available to us through the Facebook platform.
How Do We Use Your Information?
We use the information we collect from you for a variety of business purposes, including:
- Fulfilling your orders – We use your personal information to accept and fulfill your orders, process payments, communicate with you about your orders, and provide related customer service.
- Improving our products and services – We monitor use of our Site and Services to better understand how they are used so we can improve them and develop new offerings.
- Marketing and advertising – We use your information to personalize and target our digital ads, and to send you promotional emails, newsletters, and other updates. You can control whether you want to receive marketing communications.
- Operating and improving our Site – We use information to analyze the usage and performance of our Site, identify and address any problems, and improve the Site experience.
- Security and fraud prevention – We may use your information as part of our efforts to keep our Site and Services safe and secure, including fraud monitoring and prevention.
- Analytics and research – We use information for data analysis and research aimed at improving our products, services, and customer communications.
- Legal compliance – We use your information as we believe necessary and appropriate to comply with applicable laws, lawful requests, and legal process.
- Other purposes – We also use your information for other purposes as requested by you or as permitted by law.
When Do We Share Your Information?
We will not share your personal information collected from this Site with third parties without your consent, except in the following circumstances:
- Service providers – We may share your information with third party companies and individuals that provide services on our behalf to help operate our business, Site, and fulfill your orders. These include payment processors, shipping companies, marketing service providers, customer support, hosting providers, and other technology and services providers.
- Business transfers – As we continue to develop our business, we may sell or purchase other businesses or services, or merge with another company. In such transactions, customer information is generally transferred as a business asset. You will be notified if any such transfer results in a material change in how your personal information is used.
- Legal compliance and security – We may disclose your information to third parties if we determine that disclosure is reasonably necessary to: comply with any applicable laws, regulations, legal processes or governmental requests; enforce our Terms of Service or other agreements and policies; protect our customers, property and legal rights; or during emergencies to protect the personal safety of any person.
- Aggregate or de-identified information – We may share aggregate or de-identified information about users with third parties for marketing, research, analytics or other purposes.
How Do We Protect Your Information?
We aim to protect your information through security safeguards appropriate to the sensitivity of the information. We make efforts to keep your information safe by using physical and electronic safeguards like access controls, firewalls, and data encryption.
However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event that your personal information is compromised as a result of a breach of our security, we will promptly notify you in compliance with applicable law.
Your Privacy Choices and Rights
We offer you choices regarding how we use and share your personal information, as described below:
- Access / Update information – You can access and update certain account information directly through your account settings page. If you would like to access, amend, or delete any other personal information we have about you, you can contact us.
- Cookies – You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
- Promotional communications – You can opt out of receiving our promotional emails, newsletters, and other marketing communications at any time by following the opt-out instructions included in the communication. You will still receive essential transactional and account-related emails.
- Location tracking – We collect location-based information if you enable location services on your device. You may disable location services when you use our mobile application by changing the permissions in your mobile device.
- Do Not Track (DNT) – Most modern web browsers give you the option to send a Do Not Track signal to websites you visit, indicating that you do not want your online activities tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to Do Not Track signals.
Under the California Consumer Privacy Act (CCPA) and certain other privacy laws, you may have the following additional rights over your personal information:
- Right to know – You have the right to know what personal information we have collected, used, disclosed and sold about you in the preceding 12 months. You can submit a request to us for this information twice in a 12-month period, free of charge.
- Right to delete – You have the right to request that we delete the personal information we have collected from you.
- Right to opt-out of sales – You have the right to opt out of any sale of your personal information. We do not sell your personal information.
- Right to non-discrimination – You will not be discriminated against for exercising these rights.
To exercise any of the above rights, please contact us using the information provided below. In your request, please specify your name, contact information and the privacy right you are seeking to exercise.
We will confirm receipt of your request within 10 days and provide you with information on how we will process the request, and a timeline for doing so. Note that we may take reasonable steps to verify your identity before fulfilling your request.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.
We transfer data only to countries deemed as having adequate protections for personal data under applicable laws, or where appropriate safeguards are in place to protect your personal information.
Children’s Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and discover that your child under 13 has provided us with personal information without your consent, please contact us using the information below so we can take appropriate action.
Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at our discretion and at any time to reflect changes in our personal information practices. The most current version will govern our processing of your personal information and will always be available for your review on our Site. If we make a change that we believe materially impacts the privacy of your personal information, we will provide you with notice through a prominent notice on our Site and/or contact you directly prior to the change taking effect.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]
Date policy last updated: January 1, 2023
